Shipping & Returns
Shipping Information
Shipping within Germany
All orders within Germany are delivered free of charge.
Shipping to selected European countries
For deliveries to EU countries, corresponding shipping costs apply. These will be displayed in the checkout area after entering your address.
Your order will usually be handed over to the shipping service provider within 7 working days of receipt of payment. Please note that in exceptional cases, such as during discount campaigns or holidays, delays may occur.
Deliveries to EU countries are processed once a week. Depending on the order period, this may delay or expedite delivery. Please note further information from our shipping service provider after your shipment has been handed over to the respective shipping service provider.
Returns
If you do not like an ordered item, you can return it to us within 14 days as part of the statutory right of withdrawal.
Conditions for a return
The goods must be in perfect, unworn condition and all original labels must be undamaged and attached to the goods. If the goods show signs of wear or the labels have been removed, we reserve the right to refuse the return.
Cost of return
Within Germany, we cover the costs of return if you request a free return label via Miss Goodlife Returns
If you return the goods without our return label, you bear the direct costs of the return yourself. Returns by cash on delivery will not be accepted. Customers with a shipping address on an island or outside Germany bear the direct costs of return.
Complaints
We want to ensure that your request is processed quickly and easily. Therefore, we ask you to observe the following instructions:
Return request
You can submit a return request within 20 days of purchase. This period begins on the date you completed the order. Please use the corresponding function in our system for the return.
Note: After the return period has expired, a return is no longer possible via the regular return request. In this case, please contact our support team directly at support@miss-goodlife.de to find a solution.
Complaints
If you have a complaint, please also contact us at support@miss-goodlife.de. In order to process your request in the best possible way, we need from you: A detailed description of the problem, so that we can accurately understand the facts. Meaningful photos that clearly show the defect or damage. As soon as we have received your email, we will send you a complaint form. Please fill this out completely and enclose it with your complaint item when you send it back to us.
Processing process
After receipt of your return, we will carefully examine your case within the framework of the applicable consumer protection rights and our General Terms and Conditions (GTC). We will then inform you by e-mail about the result of the examination.
Our answer will contain:
Our decision on your complaint case. If applicable, alternative options or solutions that we can offer you to resolve your request in the best possible way. Our goal is to help you quickly and easily. Thank you for your understanding and cooperation!