Terms and Conditions
Welcome to the Miss-Goodlife Online Shop
Welcome to the Miss-Goodlife Online Shop, where you will find products specially selected for our online customers. Miss-Goodlife only offers products for sale that are in stock and available for immediate delivery. Although every effort has been made to produce high-quality images of our products, we cannot guarantee that your screen or mobile device will accurately reproduce the exact color of the respective garment.
The use of the Miss-Goodlife website is subject to the current "Terms of Use". Unless otherwise specified, these terms also apply to the use of the online shop. In addition, online purchases from Miss-Goodlife are subject to the following "Terms of Purchase", which contain important information about ordering products, as well as payment and delivery. Miss-Goodlife reserves the right to change these Terms of Purchase ("Terms") from time to time.
"We" and "us" in these terms refer to goodlife fashion GmbH & Co. KG and "you" refers to you as a customer of Miss-Goodlife's online shop.
Acceptance of the Terms of Purchase and Privacy Policy
Before making a purchase, you must agree to these terms. To do this, click the checkbox "I accept the Terms of Purchase and Privacy Policy." By doing so, you declare that you have read and unconditionally accept these Terms of Purchase. In particular, you declare the following:
You are over 16 years old and have the legal capacity to enter into contracts.
You may not place any speculative, false, or fraudulent orders.
You agree to provide us with your email address, postal address, and/or other contact details securely.
If you do not provide us with the information we require, we cannot process your order.
Service Availability
The products offered on this website are available in Germany and parts of Europe. Delivery to PO boxes is not possible. Therefore, a complete and accurate delivery address is required.
Offer Validity and Product Availability
The validity of the product offer corresponds to the presence of the respective item on the website www.miss-goodlife.com, unless a validity period is specified, as is the case for promotions with a fixed end date.
Product Availability
Orders are always subject to product availability. Should there be any delivery difficulties or an item be out of stock, we will refund any amounts you may have paid to us. We reserve the right to remove items from the website at any time. Miss-Goodlife accepts no liability for this.
Refusal of an Order
Although we always make every effort to process all orders we receive, special circumstances may require us to refuse to process an order after sending you an order confirmation. Therefore, we reserve the right to do so at any time at our discretion. Miss-Goodlife shall in no event be liable for the removal of products, the deletion or modification of materials or content on this website, or the refusal of an order after sending you an order confirmation.
Placing Your Order
To place an order, you must be legally entitled to enter into a valid contract under German law.
To make a purchase through the website, you will be asked to provide certain information about yourself so that we can process your order. You warrant and guarantee that the information you provide is valid and correct.
Once you have selected a product, click on the respective image to go to the product page, where you will find information on sizes, color options, and availability. All product prices shown in the Miss-Goodlife Online Shop include VAT but do not include delivery costs, which you can select at checkout. All prices and offers remain valid unless otherwise indicated.
If you are satisfied with your choice, click the "Add to Cart" button.
You can review the products you have selected at any time by clicking the "Cart" button. You can also remove items by clicking the "Remove" button next to the selected product.
Once you have made your selection, proceed to "Checkout" and follow the relevant instructions. Please ensure that you have provided all requested information.
After confirming your order, you will receive an order number, which will appear on your order confirmation. Please ensure you keep this number for future reference.
When you place an order with Miss-Goodlife, you are making us an offer to purchase the selected products in accordance with these terms. Please note that we are not always able to accept your offer (see "Acceptance of Offer"). All orders are subject to availability and acceptance.
Online Shop Orders
If a store does not have the garment you are looking for in stock or your size is unavailable, our staff can place an online order for you. These orders can be paid for with cash, credit or debit card, PayPal, or gift card. They can be delivered to the same store or to an address and are subject to the same terms as traditional online orders.
Purchase Confirmation and Order Receipt Confirmation
By clicking the "Buy Now" button, the user confirms their purchase. The following steps are then required:
Identify yourself as a registered user (if not done at the beginning of your purchase) or choose the option to proceed as a guest.
If you wish to make the purchase as a guest, it is necessary to provide us with your personal data and delivery data so that we can initiate your order.
If you require an invoice, please provide us with the corresponding tax data.
Selection of payment method
After reviewing the order, you confirm these Terms of Purchase and Privacy Policy by clicking the corresponding checkbox. Then click the "Buy Now" button.
If you pay by card or PayPal, you will be redirected to the secure data environment of Mollie Payments, Klarna, or PayPal (depending on the selected payment method) to make the payment.
After confirming the purchase and successful payment, you will receive an email with an order number, which you can use to track the status of your order.
Please note, however, that all orders, as stated in the following clause, are subject to product availability and all conditions contained in Clause 2 must be met in particular.
We reserve the right not to accept your order. Non-acceptance may be due, for example, to the fact that an ordered product is no longer in stock, we were unable to obtain authorization for your payment, or you do not meet the eligibility requirements mentioned above.
Prices
The price of the items is that indicated on the website www.miss-goodlife.com at the respective time. All prices are stated in EURO. The prices contained on the website include the statutory VAT for Germany and do not include the shipping costs contained in Clause 3. The purchase of products on www.miss-goodlife.com necessarily implies payment of the stated price. Prices may change at any time, without this affecting orders for which a shipping confirmation has already been sent.
Payment Methods
The following payment methods can be used for purchases:
Mollie Payments (all available payment options can be found in the checkout area)
Klarna
PayPal
We recommend checking the following aspects before making a purchase:
(i) validity of your payment method and
(ii) maximum permissible amount for purchases
Security During the Purchase Process
Please ensure that you have filled in all required fields correctly. Subsequently, data transfer takes place in encrypted form using the SSL protocol. If you make the payment via Mollie, Klarna, or PayPal, the system will contact the respective payment service provider to process and authorize the transaction. Upon successful authentication, the purchase amount will be debited. Otherwise, the order will be canceled. In any case, you will be informed of the transaction's outcome by email.
For card payments, you confirm that you are the cardholder. All credit card payments are subject to validity checks and authorization by the card issuer. Should the financial institution not authorize the payment, we cannot process the order and accept no responsibility for delays or non-deliveries.
Delivery Times and Shipping Costs
All deliveries are made by a shipping service provider. Without prejudice to the provisions in Clause 6 regarding the availability of goods in stock, shipping usually takes place within 4-7 business days from the day after your order is placed. This delivery period may vary depending on the specific circumstances of the respective order, such as the availability of the desired product or the delivery area. In exceptional cases, the period may also be extended due to unforeseen incidents during transport or difficulties in delivering the goods.
Deliveries are made from Monday to Friday. Orders are neither prepared for dispatch nor delivered on Saturdays, Sundays, and public holidays.
Shipping costs and delivery times are listed below:
Standard Shipping:
Free standard delivery for all orders. Standard shipping within 4 – 7 business days for orders received on business days before 1:00 PM. Otherwise, the order will take an additional 24 business hours.
Orders placed from Friday 1:00 PM and on weekends will be delivered from the following Tuesday.
Please note that delivery to the residence you have specified will take place within the business hours of the shipping service provider.
We would also like to point out that you must provide a contact telephone number when placing your order so that we or our shipping service provider can contact you in the event of any incident during delivery.
Remember that no deliveries are made to PO boxes. Therefore, it is essential to provide us with the exact and complete delivery address when placing an order. This address must not be in a country other than the country in which the purchase was made.
Should you not have received your order within the specified period or have any questions, you can contact us at support@miss-goodlife.de.
Undeliverable Delivery
If delivery is not possible, we will contact you to arrange a new delivery. Should we be unable to deliver an order after three attempts, we will arrange for its return and refund the amount paid.
Languages in which the contract can be concluded
The contract must be concluded in German.
Customer Service
To ensure you have a pleasant shopping experience or if you have any questions, please do not hesitate to contact us.
Our customer service hours are Monday to Friday, except on German public holidays or regional holidays in Hamburg. You can reach us at the email address: support@miss-goodlife.de.
Returns and Withdrawal from Purchase
You have the right to cancel your order free of charge as long as you inform us of the cancellation before the goods are dispatched by the courier. Otherwise, you must await delivery to initiate the return.
Please note that changes to the delivery address or cancellations during discount promotions, Christmas, or periods of high demand are not accepted.
After receiving the goods, you have 14 calendar days from the day of delivery to exercise your right of withdrawal and return the goods. Please inform us that you wish to withdraw from the contract by requesting it via our returns portal www.miss-goodlife.com/retoure.
Late or Repeated Returns
We offer a flexible return policy to optimize your online shopping experience. However, we reserve the right to refuse refunds for customers who repeatedly return items or return them after the 14-day period has expired.
Within Germany, we cover the costs of return shipping for a maximum of one return shipment per order, provided you use the return label provided by us. If you wish to return items from the same order gradually in several separate shipments, you bear the direct costs for each additional return yourself.
For registered users:
Go to your personal area on www.miss-goodlife.com or our returns portal www.miss-goodlife.com/retoure.
Find the order you wish to return and click on the "Request/Submit Return" link.
Via the "Request/Submit Return" link, you will receive a link by email to our digital returns form.
Fill out the form to receive a free return label by email.
Download the return label, print it out, and stick it on the package. Optionally, depending on the shipping service provider, they also offer the option of QR code scanning and printing on-site at the shipping outlet.
Prepare the product for shipping in its original packaging or another box. Enclose the order confirmation you received by email or the delivery note you found in the original packaging.
Seal the package securely to protect it from damage or tampering.
For guest orders:
If you made the purchase as a guest, you can manage your return via the link in your purchase confirmation email or via www.miss-goodlife.com/retoure.
Follow the return steps described above.
The refund of the amount will be made within a maximum of 14 days from the day you informed us via the returns portal that you wish to withdraw from the contract. The refund will be made using the same payment method that was used for the purchase.
Withdrawal from the contract is free of charge.
Return Conditions:
Returns must be made in accordance with the terms of our return policy. Only items returned in perfect condition and with all original packaging and labels can be refunded or exchanged.
Returns that do not comply with the return policy may be refused.
Refund:
After reviewing the return in accordance with our return policy, the purchase amount will be refunded or we will offer individual alternatives. Refunds are always credited back to the originally chosen payment method.
We are also grateful if you consider the following:
Withdrawal from a contract that includes the delivery of (i) personalized items and (ii) items that have been sealed for hygiene reasons (underwear, swimwear), but whose seal has been removed, is not permitted.
Ensure that the items are in the same condition as when received. Please return the item in its original packaging and with the accompanying documents. In any case, you must return the product together with the invoice or delivery note that you received with the purchase.
Returns are not permitted if the product has been used beyond opening the packaging, if it is not in the same condition as when delivered, or if it is damaged.
All items purchased by you with a delivery must be returned in one shipment.
If the goods you wish to return included a gift, this must also be returned under the same conditions. Otherwise, the value of the gift will be deducted from the amount to be refunded.
We cannot offer you an exchange of goods. In this case, we ask you to return the item to us and place a new order in our online shop. In the case of a discounted item, we ask you to contact us, and we will endeavor to offer you an optimal solution before reordering. Please note that if you wish to exchange an item, for whatever reason, you do not have a legal claim to that exact item again, as we cannot guarantee the stock on site in the event of an exchange.
For local stores: You can only return your order in the country where you placed the order.
Returns with costs borne by the recipient will not be accepted.
Returns that deviate from the procedures described here will not be accepted.
Refunds will only be issued for products returned in accordance with our return policy.
We only process returns for products purchased on www.miss-goodlife.com.
Defects and Faults in Items
At Miss Goodlife, we carefully inspect all products intended for delivery to prevent errors or defects. Should an item nevertheless have a manufacturing defect or fault, we offer a structured and customer-friendly process.
Within 14 days of purchase:
The return process is handled through our returns portal (www.miss-goodlife.com/retoure) and complies with regular return policies. You can request a return label there and process the return as usual.
After 14 days of purchase:
Complaints must be sent by email to support@miss-goodlife.de and, if necessary, include images.
After contacting us, you will receive a complaint form, which must be completed and enclosed with the return shipment.
We will examine the case in accordance with legal regulations and our General Terms and Conditions.
Upon acceptance of the complaint, we will provide you with a free return label through our shipping service provider.
Further steps:
Please return the item along with the original packaging, labeling, and all other accompanying documents.
The refund will be processed within 14 days after examination of the case to the original payment method. A new shipment by us will only occur after a new order has been placed in our online shop.
For further questions or uncertainties, please contact our customer service directly at support@miss-goodlife.de.
Customer Registration
You can register as a customer with Miss Goodlife to benefit from numerous advantages. Simply create a user account in our online store.
Advantages as a registered user:
Access to exclusive discounts and offers.
Overview and tracking of your orders.
Saving your data for faster order processing.
How to register:
Click on the button "Create an account now".
Fill out the registration form with your personal data.
Ensure your email address is correct to receive all important information such as order confirmations and exclusive offers.
Logging into your account:
Click on "My Account".
Enter your email address and password.
If you have forgotten your password, click on "Forgot password" and enter your email address. You will receive a message from us with a link to reset your password.
Data protection and commercial communications:
The data provided during registration will be used exclusively for processing your orders and communicating with you. If you wish to receive our newsletter or other communications, including offers, please tick the appropriate box during registration.
Revocation and management of your data:
You can unsubscribe from the newsletter or stop receiving commercial communications at any time – simply via your user account or the unsubscribe link in each email.
To revoke or correct your data, contact support@miss-goodlife.de or use your user account.
We protect your data in accordance with applicable data protection laws and ensure that it is processed and stored securely.
Data Protection in the Context of Your Order/Registration
Miss Goodlife respects the privacy of its customers and strives to offer you a secure online shop for trustworthy and transparent processing of electronic transactions.
Collection and Use of Your Data:
When ordering in our online shop, you will be asked to provide personal information, including:
Name
Shipping address
Phone number
Email address
Product selection
Payment information
This data is used exclusively for processing your order, including payment and delivery. The collection always takes place with your knowledge and explicit consent.
Sharing Your Data:
To process the order, we share some of this information with our partners, such as payment service providers (e.g., Mollie, Klarna, PayPal) and shipping service providers. Your data will never be sold or distributed to third parties for marketing purposes without your consent.
Promotional Information:
If you have agreed to receive promotional information, we will regularly send you updates about our products and offers that might be of interest to you. You can revoke this consent at any time.
Security and Data Protection:
Your personal information is protected to the highest standards. Except in cases required by law, we will not share your data without your written consent. You can request the update or deletion of your data at any time.
Updating Your Data:
If your personal data changes or you wish to delete your account, you can contact us as follows:
Email: support@miss-goodlife.de
Digital: You can edit or delete your data in your account at any time.
Cookies:
Our shop uses cookies to save your shopping session and ensure the smooth running of your order process. If you disable cookies, the use of the shop may be restricted.
Analysis and Improvement:
We continuously analyze and improve the use of our website to provide you with the best service. For this purpose, anonymized data may be shared with partners for analytical purposes.
Contact for Questions:
If you have any doubts, questions, or suggestions regarding our data protection practices, you can contact us at any time at support@miss-goodlife.de.
We attach great importance to the protection of your privacy and always act in accordance with applicable data protection laws. Further detailed information can be found in our data protection policy at www.miss-goodlife.com/datenschutz.
Changing Data and Unsubscribing
When placing an order, you can change your personal data at any time before confirming it. After confirming the order, changes to the provided data are only possible through our customer service.
Your Rights:
You have the right at any time to:
Access your data
Rectify inaccurate or incomplete data
Delete your data (unless legally required)
Object to the processing of your data
To exercise these rights, please send an email to support@miss-goodlife.de. Our team will process your request as quickly as possible.
Security
Miss Goodlife ensures the protection of the data you transmit by applying the SSL (Secure Sockets Layer) protocol.
Your browser will graphically indicate when you are in a secure area. You can also verify this yourself by checking your browser's address bar: If the address starts with https (instead of http), you are in a secure area.
Through these measures, we ensure that your personal data is protected from unauthorized access during transmission.
Written Communications
Written communications sent to the user by email are deemed to be delivered within 24 hours. Communications sent by post usually reach the addressee within 3 days of dispatch.
Should you believe that you have not received a message sent to you, please contact our customer service at support@miss-goodlife.de.
Law and Jurisdiction
Our General Terms and Conditions are governed exclusively by German law. Without prejudice to your rights as a consumer, any dispute relating to the use of our website or our services is subject to the jurisdiction of the courts in Germany.
Should any provision of these terms be declared invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall remain unaffected and retain their validity to the extent permitted by law.
Performance Evaluation
We occasionally conduct quality measures and surveys to determine the satisfaction of our customers and users. These help us evaluate your experiences with our online shop and identify areas for improvement.
TERMS OF PARTICIPATION
Terms and Conditions for Discount Promotions and Competitions
1. Validity of Vouchers and Discount Promotions
Discount promotions, vouchers, or promotional codes are valid exclusively for the specified period and can only be redeemed once per customer. The validity period will be announced within the scope of each promotion. Subsequent crediting to already placed orders is excluded.
2. No Combination of Discounts
Discounts and vouchers, unless expressly stated otherwise, cannot be combined with other promotions. Only one voucher or discount code can be redeemed per order.
3. No Subsequent Claim
A claim for discounts, vouchers, or other promotional benefits exists exclusively during the promotion period. After the promotion has ended, these can no longer be asserted – not even retrospectively for previously placed orders.
4. Return of Promotional Goods
In the event of a return or cancellation of orders placed as part of a discount promotion or with a voucher, the discount entitlement expires. There will be no (pro-rata) refund of the voucher or replacement for expired discounts. In the event of a full return, the entire promotional benefit will be forfeited.
5. Changes and Termination
Miss Goodlife reserves the right to change, interrupt, or prematurely terminate discount promotions, vouchers, and competitions at any time and without prior notice – especially in cases of misuse, technical problems, or other unforeseen circumstances.
6. Terms and Conditions for Competitions
Participation in competitions is voluntary and free of charge. The terms and conditions (e.g., promotion period, participation requirements, prizes) will be communicated within the respective competition. The decision of the organizer is final.
7. Prize Notification and Redemption Conditions
Winners will be notified by email or via the communication channel specified in the competition. If winners do not respond within 7 days of notification, the prize will be forfeited without replacement. There is no right to a cash payout of the prize. Prizes are not transferable.
8. No Claim to Prize
Participation in a competition does not constitute a legal claim to a prize. Miss Goodlife decides randomly or based on clearly communicated criteria. Should a competition have to be canceled or suspended, there is no claim for compensation.
9. Data Protection
Personal data collected as part of discount promotions or competitions will be used exclusively for carrying out the promotion. Further information can be found in our Privacy Policy.