FAQ

Did you place an order in our old online store before June 15, 2026, and want to return an item?

Simply send an email to:
support@miss-goodlife.de

Subject:
Return Label

Please provide the following information:

• Order number
  
• First and last name
  
• Name or item number of the returned item

We will then send you your return label by email as soon as possible.

Please register once in the new shop and create a new customer account.

For security and data protection reasons, existing passwords cannot be transferred. Therefore, a new registration is required.
The registration is quick and easy.

Have you already collected points in our loyalty program? Don't worry – your collected points will not be lost.

Since the points cannot be automatically transferred to the new shop system for technical reasons, you will receive a personal shopping voucher from us by email in the next few days.

The best part: The voucher value even exceeds the equivalent value of the points you have accumulated so far.
With this, we would like to thank you for your loyalty and make the transition to our new shop as pleasant as possible for you.

You can reach our customer service by email at support@miss-goodlife.de. We are happy to help you.

Yes, we accept returns, exchanges, and complaints in accordance with our policies. If you are unsatisfied with a product or wish to return it, please use our returns portal.

Visit our returns portal. There, enter the required information, which you can find on your order or order confirmation. You will receive a verification email that will take you directly to the selection of your order. Here you just have to select the desired items and a reason. Afterwards, you will receive your package label from us after successful review and approval. With this, you can simply go to the nearest parcel drop-off point and return your order to us free of charge.

If a product arrives damaged or defective, please contact us immediately at support@miss-goodlife.de and send us photos of the damaged item along with a brief description of the problem. We will find a solution as quickly as possible.

Yes, we accept exchanges if a product does not fit or does not meet your expectations. You are welcome to use the returns portal for this as well. Please note our return policy.

According to our policy and your consumer rights, you normally have 14 days to return or exchange products. Please check our return policy for more information.

If you have a complaint, please contact us at support@miss-goodlife.com, and we will address it as soon as possible. Your feedback is important to us, and we will do our best to resolve your concerns.

You can easily place an order on our website:

• Select the desired items and add them to your shopping cart.
• Proceed to checkout and follow the instructions to enter your shipping and payment information.
• Complete the purchase – you will receive an order confirmation via email.

We accept several payment methods, including: credit cards (Visa, Mastercard, American Express), Paypal, or Apple Pay. You can see more options at checkout.

Once an order has been placed, it is usually processed immediately. If you wish to make changes or cancel the order, please contact us as soon as possible at support@miss-goodlife.de. We will check if an adjustment is still possible.

If an item was damaged or not delivered completely, please contact our customer service immediately at support@miss-goodlife.de. We will find a solution as quickly as possible.

You can reach our customer service by email at support@miss-goodlife.de. We are happy to help you.

You will receive a confirmation email with a tracking link once your order has been dispatched. You can use this link to track the current status of your delivery.

If your order has not yet been shipped, we may be able to change your delivery address. To do this, please contact us as soon as possible at support@miss-goodlife.de.

You can contact us through our contact page! We will be happy to assist you.

As a rule, we ship all international orders once a week, at the beginning of the week. Therefore, your order should arrive quickly, depending on when it was placed.

Finding the right size is crucial for optimal comfort. Please check our size chart on the product page or contact our customer service for assistance in choosing the right size.

Please note the care instructions on the garment label. As a general rule, garments should be washed at low temperatures and turned inside out to protect the colors. For drying, we recommend air drying or a low tumble dryer temperature.

Yes, different materials require different care. Observe the care instructions on the garment label to ensure it stays beautiful for a long time.